Monthly Archives: May 2012
Don’t Sell Your People Short
“I have to balance how much change my company needs against how much change my people can absorb.” I’ve heard that a lot from CEOs. And of course it’s a truism. But too often it’s applied unwisely and used as …
The Parallel Worlds of the CEO
My parents are mathematicians, and taught me as a child to learn all the formulas, run all the numbers, and find the right answer. That was my mindset through high school, where I was captain of the math team. Then …
Is This You?
When much to the relief of our European allies the United States finally entered World War II, Winston Churchill famously said that Americans can always be counted on to do the right thing, after we’ve exhausted all the other possibilities. …
Which Do You Want: Compliance, or Performance?
When you’re on the phone with someone who works in a call center, the service philosophy of his or her employer is immediately evident. Some companies hire low-skilled people and train them to mindlessly follow a tightly controlled script. Others …
